GOLD AMC
At ASK-Me Ideas Tech Services, we understand that ensuring the safety and security of your property is a top priority. That’s why we offer a robust service plan designed to provide you with peace of mind when it comes to your security devices, including CCTV systems, intruder alarms, biometric machines, and fire alarms. Our service plan is structured to deliver exceptional value, continuous support, and maintenance for your security needs. Here’s a detailed look at what our service plan offers, its validity, and the terms and conditions you need to know.
Key Features of Our Service Plan
1. 24-Hour Downtime Support
We recognize that security systems can face issues at any time. That’s why our service plan includes 24-hour downtime support during business working hours. Our dedicated support team is always on standby to assist you in resolving any technical problems, ensuring that your security systems are operational as quickly as possible. Please note that this support does not cover service interruptions caused by natural disasters.
2. One Year Validity
Our service plan is valid for one year from the date of activation. This annual validity ensures you have access to our comprehensive support and maintenance services throughout the year, allowing you to focus on what matters most—your security.
3. Joints Protection: Rubber Coating
To enhance the durability and reliability of your security devices, we apply rubber coating to every joint of the cable and weather-exposed connectors. This protection helps prevent corrosion and damage caused by environmental factors, extending the life of your security systems.
4. 24/7 Phone Support
Our commitment to customer service means you can reach out to us anytime. Our 24/7 phone support allows you to get immediate assistance and guidance for any concerns or questions related to your security devices, ensuring you never feel alone in managing your security.
5. Two Free Check-Ups Every Month
Regular maintenance is key to keeping your security systems functioning optimally. As part of our service plan, you are entitled to two free check-ups every month. Our technicians will perform thorough inspections, ensuring that your systems are in perfect working condition.
6. Free On-Site Replacement/Warranty
Should any of your security devices require replacement within the warranty period, our service plan includes free on-site replacement. We stand by the quality of our products and services, ensuring that any faulty equipment is replaced swiftly and without additional cost to you.
7. Complaint Registration Available
To streamline the process of addressing any concerns or issues, we have implemented a complaint registration system. This system allows you to easily log any complaints or service requests, and track the status of your issues until they are resolved.
8. Eight Free Repositioning and Relocation Services
As your security needs change, you may need to reposition or relocate your devices. Our service plan includes eight free relocation services per year. This service covers CCTV cameras, PIR sensors, hooters, and smoke or heat sensors. Please note that relocation of the main panel or any type of recorders is not included in this offer.
9. Five Cleaning Services
To maintain the performance of your security devices, our service plan also includes five cleaning services per year. Regular cleaning helps to ensure that your cameras and sensors operate efficiently and provide clear images and accurate readings.
10. Installation & Configuration
Our service plan covers the initial installation and configuration of your security devices, ensuring they are set up correctly from the start. Our experienced technicians will ensure that your systems are properly integrated and functioning optimally.
Terms and Conditions
While our service plan is designed to offer comprehensive support, it’s essential to understand the following terms and conditions:
- Contract Activation: The service plan contract activates upon confirmation of payment. Once activated, any changes requested—such as the relocation of devices or adding new devices to the AMC (Annual Maintenance Contract)—will incur additional costs.
- Comprehensive and Non-Comprehensive AMC: Our service plan is available in two types: comprehensive and non-comprehensive. The comprehensive AMC covers all parts and labor for repairs and replacements, while the non-comprehensive AMC only includes labor costs, with parts charged separately.
- Free Relocation Services: The eight free relocation services cover only CCTV cameras, PIR sensors, hooters, and smoke or heat sensors. Relocation of the main panel or any recording devices is not included and will be charged separately.
- Joints Protection: The rubber coating applied as part of joints protection covers only cable joints and weather-exposed connectors.
- Downtime Coverage: The 24-hour downtime support covers only business working hours and does not include issues arising from natural disasters, which may prevent service provision.
Conclusion
Our comprehensive service plan for CCTV systems, intruder alarms, biometric machines, fire alarms, and similar devices is designed to provide you with peace of mind and continuous support for your security needs. With a focus on reliability, customer satisfaction, and thorough maintenance, we are committed to ensuring your security systems operate at their best.
For more information on our service plans, pricing, and how to enroll, please contact us today!