SILVER AMC
At ASK-Me Ideas Tech Services, we believe that every business and home deserves robust security solutions. Our SILVER service plan offers essential support and maintenance for your CCTV systems, intruder alarms, biometric machines, fire alarms, and other security devices. Designed to meet your security needs with efficiency and effectiveness, this plan provides both peace of mind and valuable features to keep your systems running smoothly. Here’s a comprehensive overview of what our SILVER service plan includes, its validity, and the terms and conditions associated with it.
Key Features of Our SILVER Service Plan
1. 48-Hour Downtime Support
We understand that security issues can arise unexpectedly. That’s why our SILVER service plan provides 48-hour downtime support. Our team is committed to resolving any technical problems within this timeframe, ensuring that your security systems are up and running as soon as possible.
2. Six Month Validity
The SILVER service plan is valid for six months from the date of activation. This semi-annual validity provides you with access to essential support services, ensuring that your security devices remain in optimal working condition throughout the duration of the contract.
3. Joints Protection: PVC Coating
To safeguard your security devices against environmental factors, we apply PVC coating to the joints of cables and connectors. This protective measure helps prevent corrosion and damage, extending the lifespan of your devices and maintaining their reliability.
4. 24/7 Phone Support
Our commitment to customer service ensures that you can reach us at any time. With 24/7 phone support, you have access to immediate assistance for any concerns or inquiries regarding your security devices, providing you with reassurance and guidance whenever you need it.
5. Three Free Check-Ups
Regular maintenance is key to ensuring the longevity and effectiveness of your security systems. As part of our SILVER service plan, you are entitled to three free check-ups during the six-month validity period. Our technicians will conduct thorough inspections to ensure your devices are functioning properly.
6. Free On-Site Replacement/Warranty
Should any of your security devices require replacement during the warranty period, our SILVER service plan includes free on-site replacement. We stand by the quality of our products and services, providing you with timely replacements without any additional costs.
7. Complaint Registration Available
To facilitate efficient handling of any issues, we have implemented a complaint registration system. This system allows you to easily log any complaints or service requests, enabling you to track the status of your inquiries until they are resolved.
8. Three Free Repositioning and Relocation Services
If you need to adjust the placement of your security devices, our SILVER service plan includes three free repositioning and relocation services. This service applies to CCTV cameras, PIR sensors, hooters, and smoke or heat sensors. However, please note that the relocation of main panels or recording devices is not included in this offer.
9. Two Cleaning Services
Maintaining your security devices is essential for optimal performance. As part of the SILVER service plan, you receive two cleaning services during the six-month period. Regular cleaning helps ensure that your cameras and sensors operate efficiently and provide clear images and accurate readings.
10. Installation & Configuration
Our service plan covers the initial installation and configuration of your security devices. Our experienced technicians will ensure that your systems are correctly set up, enabling you to maximize their effectiveness from the very beginning.
Terms and Conditions
While our SILVER service plan is designed to deliver valuable support, it’s important to understand the following terms and conditions:
- Contract Activation: The service plan contract activates upon payment confirmation. Once activated, any changes requested, such as device relocation or adding new devices to the AMC (Annual Maintenance Contract), will incur additional costs.
- Comprehensive and Non-Comprehensive AMC: Our service plan is offered in two options: comprehensive and non-comprehensive. The comprehensive AMC covers all parts and labor for repairs and replacements, while the non-comprehensive AMC includes labor costs only, with parts charged separately.
- Free Relocation Services: The three free relocation services are limited to CCTV cameras, PIR sensors, hooters, and smoke or heat sensors. The relocation of main panels or recording devices is not included and will incur separate charges.
- Joints Protection: The PVC coating applied for joints protection covers only cable joints and connectors that are exposed to weather elements.
- Downtime Coverage: The 48-hour downtime support is applicable only during business working hours and does not cover issues resulting from natural disasters or force majeure events.
Conclusion
Our SILVER service plan for CCTV systems, intruder alarms, biometric machines, fire alarms, and similar devices is tailored to provide essential support and maintenance to keep your security systems functioning effectively. With a focus on reliability and customer satisfaction, we aim to ensure that your security needs are met with the highest standards.
For more information about our SILVER service plan, pricing details, and how to enroll, please contact us today!