Frequently Asked Questions

F.A.Q.

What services does ASK-Me Ideas Tech Services provide?

ASK-Me Ideas Tech Services specializes in sales and service support for various technological needs, including CCTV systems, alarm systems, attendance systems, and access control solutions. We also offer comprehensive networking services, both wired and wireless, and specialize in optical fiber cabling, including armored fiber optic networking, ensuring secure and reliable connectivity.

In which locations do you offer services?

ASK-Me Ideas Tech Services provides expert tech support across various locations in India, including Mumbai, Hyderabad, Bengaluru, Ahmedabad, Surat, Jaipur, Nagpur, Lucknow, Kolkata, Chennai, and many more. Our extensive service network enables us to reach a wide range of customers, ensuring that everyone receives quality support when needed.

How long has ASK-Me Ideas Tech Services been in business?

With over 20 years of experience in the technology support industry, ASK-Me Ideas Tech Services has established a reputation for reliability and expertise. Our long-standing presence in the market reflects our commitment to delivering high-quality services and support to our customers across various technological domains.

How can customers track their complaints?

Our complaint registration app allows customers to track their complaint history in real-time. Users can view problem details, parts replacements, and the current status of their complaints. Additionally, customers have the option to provide feedback on the service received and can reopen unresolved complaints for further attention, ensuring complete transparency and satisfaction.

What support options are available to customers?

We provide 24×7 call support to ensure that our customers can reach us anytime they require assistance. Additionally, we offer remote support services to troubleshoot issues efficiently. Our comprehensive and non-comprehensive Annual Maintenance Contracts (AMCs) are designed to provide ongoing support and service coverage to our clients, enhancing their peace of mind.

What types of networking services do you provide?

We offer a range of networking services tailored to meet diverse needs. Our services include both Wi-Fi and wired networking solutions, with a specialization in optical fiber cabling, including armored options. This ensures that our clients have access to high-speed, secure, and reliable internet connectivity suitable for both residential and commercial environments.

What feedback options are available to customers?

Our complaint registration app not only allows customers to track their complaints but also to provide feedback about the service personnel. This feature ensures that we can continuously improve our services based on customer experiences. We value feedback as it helps us maintain high service standards and addresses any concerns our clients may have.

Can customers reopen complaints if they are not resolved?

Yes, our complaint registration app allows customers to reopen complaints if they feel their issues have not been adequately resolved. This feature is designed to ensure that all concerns are addressed thoroughly and to the customer’s satisfaction. Our goal is to provide effective solutions and maintain strong customer relationships throughout the support process.