GOLD AMC

At ASK-Me Ideas Tech Services, we understand that ensuring the safety and security of your property is a top priority. That’s why we offer a robust service plan designed to provide you with peace of mind when it comes to your security devices, including CCTV systems, intruder alarms, biometric machines, and fire alarms. Our service plan is structured to deliver exceptional value, continuous support, and maintenance for your security needs. Here’s a detailed look at what our service plan offers, its validity, and the terms and conditions you need to know.

Key Features of Our Service Plan

1. 24-Hour Downtime Support

We recognize that security systems can face issues at any time. That’s why our service plan includes 24-hour downtime support during business working hours. Our dedicated support team is always on standby to assist you in resolving any technical problems, ensuring that your security systems are operational as quickly as possible. Please note that this support does not cover service interruptions caused by natural disasters.

2. One Year Validity

Our service plan is valid for one year from the date of activation. This annual validity ensures you have access to our comprehensive support and maintenance services throughout the year, allowing you to focus on what matters most—your security.

3. Joints Protection: Rubber Coating

To enhance the durability and reliability of your security devices, we apply rubber coating to every joint of the cable and weather-exposed connectors. This protection helps prevent corrosion and damage caused by environmental factors, extending the life of your security systems.

SILVER AMC

At ASK-Me Ideas Tech Services, we believe that every business and home deserves robust security solutions. Our SILVER service plan offers essential support and maintenance for your CCTV systems, intruder alarms, biometric machines, fire alarms, and other security devices. Designed to meet your security needs with efficiency and effectiveness, this plan provides both peace of mind and valuable features to keep your systems running smoothly. Here’s a comprehensive overview of what our SILVER service plan includes, its validity, and the terms and conditions associated with it.

Key Features of Our SILVER Service Plan

1. 48-Hour Downtime Support

We understand that security issues can arise unexpectedly. That’s why our SILVER service plan provides 48-hour downtime support. Our team is committed to resolving any technical problems within this timeframe, ensuring that your security systems are up and running as soon as possible.

2. Six Month Validity

The SILVER service plan is valid for six months from the date of activation. This semi-annual validity provides you with access to essential support services, ensuring that your security devices remain in optimal working condition throughout the duration of the contract.

3. Joints Protection: PVC Coating

To safeguard your security devices against environmental factors, we apply PVC coating to the joints of cables and connectors. This protective measure helps prevent corrosion and damage, extending the lifespan of your devices and maintaining their reliability.

4. 24/7 Phone Support

Our commitment to customer service ensures that you can reach us at any time. With 24/7 phone support, you have access to immediate assistance for any concerns or inquiries regarding your security devices, providing you with reassurance and guidance whenever you need it.